Oceans Sleep Support
Answers to the questions we hear most. Can't find yours? Email us at sales@oceansshop.com.au.
Getting started
How do I track a night? Set your bedtime and alarm, start tracking, and place your phone on the mattress near your pillow. Plugging it in overnight is best. Tracking keeps running with the screen locked.
Do I need a watch or other device? No. Oceans Sleep uses your phone's motion sensors and microphone.
Tracking
Tracking stopped during the night. Android sometimes pauses apps to save battery. Go to Settings, Apps, Oceans Sleep, Battery and choose Unrestricted. On Samsung phones, also open Settings, Battery, Background usage limits and make sure Oceans Sleep isn't in Sleeping apps or Deep sleeping apps.
My snoring or movement results look wrong. Keep the phone on the mattress rather than a bedside table, near your pillow and away from fans. A partner, a pet or a loud air conditioner can also be picked up. Results get more useful over several nights.
How is the sleep score worked out? It looks at how long you slept, how long it took to fall asleep, how often you woke and for how long, and how restless or noisy the night was.
What does "woke before alarm" mean? If you end tracking in the three hours before your alarm, the app records that you woke early, so you can see how often it happens.
Oceans Sleep Pro
What's included? A morning dream reflection and a weekly report every Friday. Everything else in the app is free.
When does the weekly report appear? Every Friday, covering the week from the previous Friday night. It needs at least three nights, tracked or added through the quick recap. Set your work days in Profile so it can compare your days off with your work week.
Is there a limit on readings? To keep Pro working well for everyone, you can make up to three dream reflections a day. If a reading fails, it doesn't count.
How do I cancel? Open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, and choose Oceans Sleep. Pro stays on until the end of the period you've paid for.
Can I get a refund? Payments are handled by Google Play, so refunds follow Google Play's refund policy. Nothing here limits your rights under the Australian Consumer Law.
Your data
Where is my information kept? On your phone. We don't keep copies. See our privacy policy for the details, including how Pro readings work.
Will my nights move to a new phone? Not automatically, because nothing is stored on our servers. Your phone's own backup may include the app's data.
How do I delete my data? Delete any night inside the app, or uninstall the app to remove everything.
Contact us
Email sales@oceansshop.com.au. It helps to include your phone model and what happened. We'll get back to you as soon as we can.
Oceans Sleep is made by MERVS PTY LTD, ABN 13 651 942 942, 17 Central Street, Labrador QLD 4215, Australia. See also our terms of use.
